Fourteen terms, each with a page behind it. These are the words that turn up when you are rolling out instruction across several sites in Belgium and the Netherlands, and they are defined here in the way an operations manager needs them rather than the way a training textbook does.
What each entry tries to do
Every entry answers three things: what the word means, who requires it if anybody does, and what it obliges you to do in practice. Where a term is often described as a legal requirement and is not one, the entry says so plainly. Where the law does require something, the entry names the article, because a claim without a source is not worth much in a room with an auditor in it.
That last point cuts both ways. A toolboxmeeting appears in no Belgian or Dutch statute. VCA is a client requirement rather than a law. Knowing which is which is most of the value of a glossary like this.
Why several of these are in Dutch
An English-language glossary of training terms would normally cover microlearning, onboarding and spaced repetition and stop there. In this market that leaves out the words that actually decide your audit.
Onthaal, werkpostfiche, toolboxmeeting and VCA have no clean English equivalents, and translating them produces something nobody in Antwerp or Rotterdam recognises. They are left in Dutch here, and explained.
The fourteen terms
Compliance training. The frameworks that genuinely apply in Belgium and the Netherlands, who requires each of them, and why almost none sets a refresher interval.
Deskless worker. Who the term covers, and why access rather than attitude is the constraint.
HACCP. The system, its basis in Regulation 852/2004, and the training duty that comes with it.
Instructional design. What the discipline is good at, and how much of it you can build into a process instead of hiring for it.
Knowledge retention. What people still recall and apply later, sitting between a completion record and a followed rule.
LMS versus operational enablement. What an LMS is genuinely good at, and how to tell which problem you have.
Microlearning. What counts as micro on a shop floor, and the honest point that no rule prescribes a duration.
Onboarding. The integration process, and the legal layer underneath it in both countries.
Onthaal van de nieuwe werknemer. The Belgian duty under Codex art. I.2-15 and I.2-11, including the document signed per person.
SOP. What a standard operating procedure is for, and the gap between having one and having it followed.
Spaced repetition. Reviewing at increasing intervals, fitted to a shift roster rather than to a calendar.
Toolboxmeeting. A word no statute uses, a duty that comes from elsewhere, and a frequency that comes from VCA question 4.1.
VCA. A client requirement rather than a law, three personal diplomas, and the instruction it does not cover.
Werkpostfiche. When it is actually required, who fills in which section, and the ban that makes it operational.
If a term you need is missing, tell us during a demo and we will write it.