14 min read
Operational Drift in Multi-Site Frontline Operations: The Cost of Variance and Compliance Exposure
Operational drift across locations creates compliance exposure that does not average out. Multi-site operators budget for variance, but when it is regulatory, legal, or customer-facing, the organisation's exposure sits at its underperforming location, not its mean. Here is enforcement data from Belgium and the Netherlands, and what operations leaders need to see before an inspector, customer, or incident exposes the outlier.