This section used to list thirty-five job titles. It now lists twelve.
Why the list got shorter
A page per job title is only worth having if it can say something specific about that job. Thirty-five of them could not. Most repeated the same four paragraphs with one noun swapped, which helps nobody: not the reader, who learns nothing, and not the search engine, which sees thirty-five near-identical pages and ranks none of them.
Twelve roles is what is left once you keep only the jobs where the instruction genuinely differs. A warehouse operator and a production operator are not variations on each other. One works in a building where pedestrians and powered trucks share a floor, and the first pallet with a hazard label arrives without warning. The other works to a recipe and a machine setting that changed between Tuesday and Wednesday, often at two in the morning with nobody left to ask. Those are different pages. A barista and a line cook are not.
What these twelve have in common
They are the frontline roles in multi-site operations in Belgium, the Netherlands and Luxembourg. They work on a floor rather than at a desk. They are instructed under the Codex or the Arbowet, and often audited under VCA, HACCP or a customer scheme on top of that. And in almost every case, whether they were properly instructed has to be demonstrable afterwards, by someone who was not there.
Who is deliberately not on this list
District managers, multi-unit operators, franchise owners and franchisees used to have pages here. They no longer do, and the reason is not that they matter less. It is that this section answers the question "who gets trained", and those are the people who buy, budget and roll out. Putting them here confused the two audiences on every page.
They now sit under manager development, where the subject is running a network rather than working a shift. Site managers and shift supervisors do stay here, because they are trained themselves and are legally on the hook for instructing others.
The twelve roles
Logistics and transport
- Warehouse operators Order picking, powered equipment, ADR pallets and manual handling.
- Drivers and transport staff Where Code 95 stops: load securing, customer site rules and the cold chain.
Production and technical work
- Production operators Changeovers, recipe and machine changes, and the night shift that nobody trains.
- Field service technicians A different address, different rules and a different client induction every day.
Flexible workforce
- Temp and agency workers Employed by one organisation, instructed by another, at risk in the gap.
Retail, food and hospitality
- Retail staff Shop floor, checkout and stockroom: range changes, promo weeks and recalls.
- Kitchen staff Prep, allergen handling and HACCP, under time pressure and turnover.
- Housekeepers Room standards, chemicals and turnaround times, largely unsupervised.
Site and facility services
- Cleaning staff Chemical safety and site-specific rules, often outside normal hours.
- Security guards Incident procedure, de-escalation and site knowledge that changes per client.
Running the shift and the site
- Shift supervisors The hinge between what was decided centrally and what happens on the floor.
- Site managers The person who owns the site's evidence position, and in Belgium signs for it.
If your largest frontline group is not one of these twelve, say so at a demo. It usually means we have the grouping wrong rather than that the role does not count.